Introduction

This Privacy Policy explains how Laura Clothing (“we”, “us”, “our”) collects, uses, and protects personal information from customers and visitors in Canada. We are governed by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec’s Law 25, British Columbia’s PIPA, and Alberta’s PIPA.

Information We Collect

Information you provide directly:

  • Name, shipping address, and billing address
  • Email address and phone number
  • Order history and purchase details
  • Messages you send us by email or contact form

Information collected automatically:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited, products viewed, and cart contents
  • Referring website and on-site behaviour
  • Cookies and similar technologies

How We Use Your Information

We use personal information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Provide customer service and handle returns
  • Detect and prevent fraud
  • Improve our website, product selection, and checkout
  • Send marketing emails only with your consent; you may opt out at any time

We do not sell your personal information.

Sharing Your Information

We may share limited information with:

  • Shipping carriers (Canada Post, Purolator, UPS) to deliver your order
  • Payment processors to authorize transactions
  • Service providers (hosting, analytics, email) that support our operations
  • Legal authorities when required by law

Your Rights

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, email support@lauraclothing.shop. We will respond within the timeframe required by applicable law.

Data Retention

We keep personal information only as long as needed to fulfil your order, meet legal obligations, and provide customer service. After that period, data is securely deleted or anonymized.

Marketing Emails

If you subscribe to our newsletter, you can unsubscribe at any time using the link at the bottom of every email. We do not share your email with third parties for their marketing purposes.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised date.