Return Window

You may request a return within 30 days of receiving your order. After 30 days, we are unable to accept returns.

Return Conditions

To be eligible, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags, labels, and packaging attached
  • Free of stains, makeup, pet hair, or damage
  • In the original shipping bag or box

Sale items, final-sale pieces, and undergarments/swimwear (for hygiene reasons) cannot be returned unless they arrive defective.

Reasons We Accept

  • Wrong size or fit
  • Item different from the description or photos
  • Defective or faulty product
  • Item damaged during transit
  • Incorrect item received

How to Return

  1. Email support@lauraclothing.shop with your order number, item(s) to return, and reason.
  2. We will reply within 1–2 business days with a Return Authorization (RA) number and return address.
  3. Pack the item securely in its original packaging.
  4. Ship to the address provided. We recommend using a tracked service, as we cannot be responsible for returns lost on their way back.

Return Shipping Costs

  • For returns due to customer change of mind (wrong size, fit, preference), the customer is responsible for return shipping cost.
  • For returns due to our error (defect, wrong item, damage), we cover the return shipping.

Refunds

  • Approved refunds are issued to your original payment method.
  • Refunds are processed within 2–4 business days after we receive and inspect the returned item.
  • Depending on your bank or credit card issuer, it may take an additional billing cycle for the refund to appear on your statement.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • Taxes paid on the order are refunded proportionally along with the item refund.

Exchanges

To exchange for a different size or colour, email us with your order details. If the replacement is in stock, we will arrange it; if not, we will process a refund.

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the product and packaging. We will arrange a free replacement or full refund, including return shipping.

Cancellation Rights

Under Canadian consumer protection law, you may cancel an online order within 15 days of ordering if it has not yet been shipped. Email us at support@lauraclothing.shop to request cancellation.