Sizing and Fit

How do I find my size?
Every product page includes a size chart with measurements in inches and centimetres. If you are between sizes or unsure, email us the garment you are interested in and your usual size — we can share fit notes from our team.

How do your clothes fit?
Our pieces generally fit true to size. Relaxed styles are intentionally oversized, and this is noted in the product description. If you prefer a closer fit, consider sizing down in relaxed styles.

Orders

Can I change or cancel my order?
We process orders quickly. If you need to change or cancel, email us at support@lauraclothing.shop as soon as possible. We will do our best to make the change before the order ships. Once it is dispatched, changes are not possible.

Can I use multiple discount codes?
Only one discount code can be applied per order. If you have more than one, choose the one that gives you the best value.

Shipping

When will my order arrive?
Standard delivery takes 1–4 business days after processing, depending on your province. See the Shipping Policy page for regional estimates.

Do you ship to the North?
Yes — we ship to Yukon, NWT, and Nunavut via Canada Post. Delivery may take 5–10 business days. Expedited options are not available in all remote postal codes.

Do you offer free shipping?
Yes — standard shipping is free on orders over $75 CAD before taxes.

Returns

How long do I have to return an item?
30 days from delivery. Items must be unworn and with tags attached.

Who pays for return shipping?
If the return is due to our error (defect, wrong item, damage), we cover the cost. If you changed your mind, return shipping is the customer’s responsibility.

When will I receive my refund?
Refunds are processed within 2–4 business days after we receive and inspect the item. Your bank may take additional time to post the refund.

Payment

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed in CAD.

Is my payment information secure?
Yes. All transactions are encrypted with SSL and processed through PCI-compliant payment providers. We never store your full card number.

Contact

How do I reach a human?
Email support@lauraclothing.shop — every message is answered by a real member of our team, Monday to Friday.